Commonly Asked Question on Products Printing and Services

* Why are your prices so cheap?
We buy in large volumes, we have at any one time thousands and thousands of stands in stock, this allows us to offer the best price on quality stands, without compromising on quality.

* Can you design our stand?
Yes. We have a fully qualified design studio that are trained in this kind of design, we have completed thousands of design brief for thousands of clients, from small start up business's, to blue chip clients. Some of these designs have gone onto be nominated for design awards.

* How can I order a stand?
The quickest ways to order your stand, product or system is with a credit card., by phone on 0800 052 1970, or by e-mail at sales@design-matrix.co.uk .We aim to deliver faster than our competitors and offer a much faster service so you get it as soon as possible.

* What makes your graphics better?
With over 10 years experience we now what works and gives the best results, we use the very latest printers that print far superiour images with more vibrant colours and more accurate colour representation. Our graphics are printed on 185micron (Thick) "DIAMOND" white tear resistant polyester wich gives a superb quality finish, the graphic is finally finished with either satin or a deep crystal over laminated, ensureing that your graphics last for years.

* When should I order my stand?
We recomend that you order weeks in advance of your exhibition or trade show so that you can dry run your display before the event. Never wait until the last minute!

* What forms of payment do you accept?
We accept Visa, MasterCard and company or personal schedules at time of order. Our postal address for schedules is:
Design Communication, Unit 46 Addison Road Workshops, Addison Rd, Port Talbot, SA12 6HZ.

* How much is carriage?
Carriage is calculated on an invidual consignment weight basis (see our delivery page)

* How are displays shipped?
We ship by APC Couriers or Fed-EX Couriers and sometimes by Parcelforce if requested by the client..

* What is your lead-time? How long will it take to get my display shipped?
Our standard lead time on displays with graphic panels is 24 Hours to 3-5 days depending on our business workload from receipt of artwork. We also offer a next day service which is our 24 hour service, but this does in cure a 40% ser-charge. Other products not requiring printed graphics can be shipped next day if in stock, on receipt of your payment.

* Do you charge VAT?
17.5% VAT will be charged at the standard rate for all products and deliveries. European, International and Charities are exempt.

* What do you get with the pop up stands?
Our stands come complete with printed graphics. frame and deluxe transit case. Sometimes depending on monthly offers we supply the pop up stands with lights and counter conversion kit and even literature unit (See Monthly Special Offers*)

* Do the stands include graphics and case?
Yes. all our stands include printed full colour graphics, there are no hidden extras with us, unlike our competitors.

* What file formats do you accept for "output ready" graphics?
We accept most file formats I.E.:
Adobe Illustrator 8.0 or later,
Adobe Photoshop 5.0 or later.
Quark Express 3.3 or later and InDesign formats.
PDF - Hi Resoulution
JPG - Hi Resoulution

Files must be sent on disc or uploaded via FTP to our site. Small files can be sent via e-mail.

* Why buy from Matrix?
Because we have a great selection of exhibition and company promotional display products and print services, at prices that can't be beaten on a like for like product. Matrix have been in business for over 10 years and have been nominated for multiple design and innovation awards and have multiple references to accredit our quality products and services. The bottom line is we deliver on time and on budget.

* How long does it take to set up? Is it easy?
Set up usually takes about 1-5 minites on banner stands and about 5 -10 minutes on larger pop up style stands if it's your first time. With practice this time can be reduced to about 5-10 minutes.
All of our products come with easy-to-read instructions.

* Do your stands have a guarantee?
Yes. There is always some kind of guarantee, some products have far greater guarantees than other and some guarantees on hardware (not printed graphics) can from 10 years to lifetime. for more information see Terms & Conditions.

* Do except retuns?
We do on standard shelf items but we charge a 35% restocking charge, but not on custom made or printed items or goods.