Terms & Conditions

Terms & Conditions Please read the below terms and conditions carefully. By continuing to do business with ourselves you agree to having read and acceted the below.

‘MATRIX’ is the trading name of Design Communication Matrix.
Goods means the articles or items described in the contract between Matrix and the purchaser.
These conditions shall be deemed to be incorporated in all contracts of Matrix to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to Matrix whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by an authorised employee on behalf of Matrix.
Notwithstanding that Matrix may have given a detailed quotation no order shall be binding on Matrix unless and until it has been accepted in writing by Matrix.
By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
1. All goods shall be paid for at the time of order unless and account has been created prior to the order.
2. No goods shall be despatched or collection allowed until paid for in full unless an account is present.
3. All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.
1. Any shortcomings or defects in goods supplied must be notified to Matrix within 12 hours of delivery. Such goods must be returned to Matrix for inspection. Please note: minor defects in quality which may occur must be deemed acceptable when ordering the 24hr turnaround service.
2. Nothing herein shall impose any liability upon Matrix in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.
3. Nothing herein shall have the effect of excluding or restricting the liability of Matrix:
  1. For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
  2. Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
  3. Hardware is covered by a 1month limited Warranty. Graphics are not covered by any warranty, all defects in graphics should be reported within 24hours.
  4. Limited Hardware is covered by a 1week limited Warranty. Graphics are not covered by any warranty, all defects in graphics should be reported within 24hours. Stands labeled with limited warranty are classed as disposable, suitable for 1 show or event, lasting no longer than a week.
4. Matrix cannot refund international delivery costs resulting from amendments to or defects in goods supplied.
Matrix shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
The liability of Matrix to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the exhibition stands.
If the purchaser shall be in breach of any of their obligations under the contract Matrix may (without prejudice to Matrix’s rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.
No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Matrix shall be construed to enlarge, vary or override in any way these conditions.
Any concessions made or latitude allowed by Matrix to the purchaser shall not affect the strict rights of Matrix under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.
Upon sight of artwork and at its sole discretion Matrix reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.

Handling and Carriage In the event that a courier service or other delivery method is used to transport items produced by Matrix, sign for all items provided by Matrix as "unchecked" unless the goods have been thoroughly examined and deemed to be acceptable. Matrix cannot be held responsible for damage by a delivery service that not was arranged by Matrix or was signed for without prior inspection by the client.

All sales are final due to the manufacturing and design process we can not refund any bespoke item produced by Matrix as these are custom made for the the client.

Re-Stocking Any non-bespoke items that Matrix provide can be returned within 7 days if you are dissatisfied but they must be returned in the condition that they were provided and are subject to a 15% re-stocking charge.

Matrix have the right to change prices listed on company websites or literature at any time without prior notice, and serves as no part of any contract.

Quotes are valid for 30 days only, thereafter the client should request another quote for services or goods required.

Jobs exceeding 30 days can be subject to additional costs as prices quoted by external contractors may differ from the original quote to the final bill, these additional costs will be passed onto the client and paid in full.

Hourly Rate unless stated otherwise is £45P/H +V.A.T. Text amends charged at an additional cost of £25P/H +V.A.T.

New Account Facilities are given at the discretion of Matrix accounts department. New customers or clients are expected to pay in full in advance of any work undertaken on initial work and clients can then apply for a account facility.

30 day Accounts are expected to pay within the the 30 day time period after receipt of goods and before the date listed on invoice, failure to do this can incur a 15% interest charge in addition to the invoice given. Failure to pay the invoice within the time frame can jeopardise the clients account or even be revoked at any time.

V.A.T all prices are subject to Value Added Tax at 17.5%.

Payment can be made by visa, cheque or pay pal.

Cheques should be made payable to Design Matrix and posted to Design Matrix, Addisson Road Work Shops Addisson Road, Port Talbot, SA12 6HZ.

Colour Setup and Production

Client Proof should be provided by hard copy if supplied by disk or by pdf with all fonts embedded, failure to provide an accurate proof voids any responsibility on incorrectly printed work on behalf of Matrix.

CYMK all files should be saved in cymk format, failure to do so may result in colour differences from the original file and all responsibilities lie with the client and at no point is Matrix responsible for incorrectly saved files.

Pantone Colour Matching is only available to certain colours (not all), and by colour matching to these can in some instances change the overall colour produced. Pantone colour proofing is subject to additional costs at Matrix standard hourly rate, these additional hours will be added to the overall bill.

6 colour printing CMYK all large format files digitally printed by Matrix are printed through a colour process called 6 colour CMKY. This process is far different from conventional litho printing and the results can be noticeable, the process produces a far greater colour spectrum or gamut superior to conventional print allowing you to see more subtle tones and many more colours deeper reds or more vivid flesh tones and colours. The large format printers at Matrix are calibrated to profiles for digitally printed media suitable for this process and not in anyway is there colour matching to conventional litho printing. All responsibility lies with the clients for failure to understand this process and files should only be submitted by those people who have a firm understanding of this process and at no time is Matrix responsible for incorrectly saved files (should you require additional information please call Matrix on: 0800 052 1970)

Under pinning to achieve a more dense black does not work in quite the same way as conventional printing as the the process is more accurate than litho (should you require additional information please call Matrix on: 0800 052 1970)

Fonts must be supplied with every job or fonts converted to outline, failure to supply the correct fonts will result in a difference in the finished item and all responsibility for failure to supply files correctly lies with client.

Templates are provided by Matrix and available from our website, but please confirm or request an accurate template before submitting files for print, failure to supply files correctly, responsibility lies with client and not with Matrix in any shape or form.(Should you require additional information please call Matrix on: 0800 052 1970)

Bleed should be provided on all artwork (5mm) on all side's before submitting files for print, failure to supply files correctly , responsibility lies with client and not with Matrix in any shape or form

Roller Banner Stand Recoil usually displayed as red on our template and is for the cassette mechanism and is a non-visual aspect of the stand. Text and key information should be kept clear of this and any of our template information removed before submitting files for print, failure to supply files correctly, responsibility lies with client and not with Matrix in any shape or form.

Colour Matching In the event that a reprint is required of any existing stand/printed material originally provided by Matrix or otherwise, please be aware that due to differing conditions/media/inks/processes used from the time the original was printed and the time the reprint is produced, Matrix cannot guarantee a perfect colour match. Matrix cannot be held responsible for any colour difference between the original and the newly printed material.

Popup Stand Panel Alignment is subject to a slight shift by approx 1.5mm per panel. To avoid any obvious misalignment, when designing a popup stand avoid placing any text across the panel seams. Matrix cannot be held responsible for misalignment due to artwork provided that ignores these conditions. Also, please be aware that the outer edges of any Matrix Popup Stands are curved and therefore visibility of any graphic/text on this area will not be visible from the front of the stand. Details of this are provided on the appropriate template. It is the client's responsibility to provide the correct artwork and if unsure, should consult the studio on 0800 052 1970